Website Purchase & Privacy Policy

Website Purchase & Privacy Policy2018-03-27T08:10:39+00:00

Cookies policy

  1. Introduction

1.1    Our website uses cookies.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Website

2.1    This document relates to the website www.wallofsound.co.uk

  1. About cookies

3.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4    Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

  1. Our cookies

4.1    We use both session and persistent cookies on our website.

4.2    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)    we use WordPress Cookies to recognise a computer when a user visits our website & track users as they navigate the website.

  1. Analytics cookies

5.1    We use Google Analytics to analyse the use of our website.

5.2    Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3    The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

5.4    The information generated relating to our website is used to create reports about the use of our website.

5.5    Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

  1. Third party cookies

6.1    Our website also uses third party cookies.

6.2    We publish information through third part cookies.

6.3    Details of the third party cookies used by our website are set out below:

(a) JotForm.

  1. Blocking cookies

7.1    Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)    in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)    in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

7.2    Blocking all cookies will have a negative impact upon the usability of many websites.

7.3    If you block cookies, you will not be able to use all the features on our website.

  1. Deleting cookies

8.1    You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)    in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)    in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

8.2    Deleting cookies will have a negative impact on the usability of many websites.

  1. Cookie preferences

9.1    You can manage your preferences relating to the use of cookies on our website by visiting: www.wallofsound.co.uk

 

TERMS AND CONDITIONS FOR ONLINE PURCHASES
The following terms and conditions (referred to as the Terms) apply to all purchases made from this website. By placing an order you are making an offer to Wall of Sound Audio Visual Limited (referred to as us/we/our) to purchase the items ordered subject to the Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.

Please therefore read this document carefully before placing your order.

These terms do not affect your statutory rights.

Acknowledgement and Receipt of Orders
• Orders are acknowledged by email as soon as possible. Any email or other acknowledgment from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.
• We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and/or a hard copy in a safe place.

Availability
Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods.

Only one special offer may be redeemed per order, and only one such offer may be redeemed per household.

14 Day Returns – Your Statutory Rights
If you wish to return goods, you should notify Richer Sounds of your intention to do so within 14 days of the date of receipt by you. You then have an additional 14 days to return the goods from this notification date (goods should be returned within 28 days). We will in such circumstances refund you the cost of your order, including postage, and also the cost of return postage assessed at the most efficient method of sending. However, if goods are not returned “as new” due to excessive handling on your part, or with components missing (including packing materials and manuals) we may make a reasonable deduction for this.

12 Month Guarantee
• In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12 month guarantee is subject to the following conditions:

  1. the fault developed through normal domestic use only; and
  2. the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  3. you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).

Please note If the product purchased is from our clearance section and proves to be uneconomical to repair we can at our discretion elect to offer a refund (or part thereof) that reflects the value of the product at the point of failure.

  • If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £50.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.

Product Recall
• We shall have the right, in the first 12 months, to require products to be recalled if there is found to be a fault in that product range which is hazardous to users. In such instances we shall refund you the full costs

Payment and Prices 
• The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to update the price on the website from time to time to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. However, once you place your order the price will be locked at that point.
• We try to ensure that all prices displayed on our website are accurate.
• The price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.

We can currently accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro only thorugh PayPal. We also accept Paypal payments. Payment by cheque or cash on delivery is not accepted. We do not offer credit facilities.

• Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch.  We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
• All prices on our website are in pounds sterling and inclusive of VAT but exclusive of our very reasonable delivery charges, which will be payable as indicated at the time of placing your order.

Delivery 
• We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain. For delivery addresses within the mainland, we will endeavour to deliver the goods within the times stated in our Purchase Procedure, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time.
• We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.
• Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights but if there is a problem we want to deal with this as soon as possible as the last thing we want is a disappointed customer.
• As soon as we have delivered the goods to you, you will be responsible for them and any damage occasioned whilst in your possession. When we deliver the goods we will require you to sign for them.  If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to delivery the goods to you.
• Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

 

Liability 
• LED/OLED: Please note that today’s production techniques cannot guarantee an absolutely perfect LED/OLED display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which LED/OLED screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. There may also be differences in the backlight brightness across the screen than could be noticeable on static and predominantly single coloured moving images and letter boxed images Please check with the relevant manufacturer as to their tolerance level.
• Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).
• We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the items.
• We shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

Complaint Procedure 
• We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please

  1. Our details

10.1  This website is owned and operated by WALL OF SOUND AUDIO VISUAL LIMITED

 

10.2  We are registered in [England and Wales] under registration number 06377309

10.3  Our principal place of business is at

New Inn Corner, Market Weighton Road,Holme on Spalding Moor,YO43 4EE

10.4  You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on 01430 861271

(d)    by email, sales@wallofsound.co.uk